The 2026 Railway Mid-Autumn Festival and National Day holiday transportation will start on September 23 and end on October 8, lasting 16 days. October 1 is the peak day for passenger flow. Currently, holiday transportation tickets are on sale.
The years are quiet, the Mid-Autumn Festival and the National Day are approaching, the “visiting relatives flow” and “long-distance flow” are superimposed on each other, and the people’s enthusiasm for travel continues to rise. In recent years, new models and new business formats in cultural tourism have emerged one after another. Railway services keep pace with the times, and “exclusive trains” for various consumption scenarios are created on top of the original passenger services to continuously meet the new needs of the public for cultural tourism consumption. For example, various special tourist trains and study trains have been launched one after another; another example is that targeted special trains for fans and fans have been launched to unlock new consumption scenarios through train after train. To serve the people’s travel routes, the railway department effectively ensures smooth cross-border passenger transport channels and runs international passenger trains; in the process of high-speed rail “speeding” across the land of China, public welfare “slow trains” are run on a regular basis… The “steel long queue” is warm and considerate, taking into account the travel of people from all over the country, and is compatible with various travel scenarios. “Mobile China” rushes to the mountains and seas, and the future is promising.
Railway services are “focused” and people’s livelihood and well-being are “improved”. To allow passengers to “walk more easily” and “walk better”, the railway department continues to provide down-to-earth and humanized services to make the journey “full of warmth”. Relying on the big data advantages of the 12306 platform, the railway department has strengthened the guarantee of ticket sales services for key groups, regularly operated student reservation and ticket purchase services, provided good services to elderly passengers and people who are offline, and retained manual ticket sales windows and cash services. For example, the Railway 12306 Customer Service Center provides telephone ticket purchase and acceptance services for seniors aged 60 and above, dynamically adding customer service seats, improving response capabilities, and answering passengers’ questions in a timely manner. At present, convenient functions such as waitlisted ticket purchasing, online shop selection, limited-time free refunds, and itinerary reminders are “full of new ideas”. The service upgrades are closer to the hearts of the people. We are working hard to solve various problems in passengers’ ticket purchasing and travel, making everyone’s travels during the “Double Festival” full of joy.
Create a “solid barrier” for ticket purchase to make the travel environment safe and orderly. When traveling during the holidays, railway is the “frequently chosen” mode of transportation for everyone. It can be said that it has a great responsibility and a great mission. To reject malicious ticket grabbing and ticket fraud, the railway department has taken multiple measures to build a solid line of defense for ticket purchase security with the “maximum certainty”. According to reports, the railway department will organize technical backbones to be on duty, formulate emergency plans for various emergencies, improve the efficiency of emergency response, take multiple measures to prevent and curb malicious ticket fraud on third-party platforms, make every effort to ensure the safe and stable operation of the railway 12306 system, and strive to create a fair and just ticket purchasing environment. For example, the Beijing-Shanghai High-speed Railway and the Beijing-Shanghai Railway are pilot reservation ticket purchase services. The railway 12306 system intelligently matches ticket amounts based on the principles of “long-distance priority, consideration of short- and medium-distance” and “first come, first served” to make the ticket purchase process more scientific and transparent, continue to promote official ticket purchase channels to be more convenient and smooth, and effectively protect the legitimate rights and interests of passengers.
Choose the best travel plan and “go in both directions” for a wonderful journey. Judging from the travel data over the years, travel during the Double Festival is “hugely crowded” and popular trains are “hard to get a ticket”. The railway department has taken various emergency response measures to provide “safeguards” for people’s holiday travel. And everyone’s rational travel choices will make the journey more leisurely and warm. Nowadays, Railway 12306 has launched functions such as standby ticket purchase, sales reminder, transfer connection, etc., and continues to expand ticket purchase channels. Moreover, passengers can also buy tickets for travel by connecting on the same train, transferring during transit, etc. according to the optimal solution recommended by Railway 12306. Targeting popular travel periods and main corridors, the railway department has expanded transportation potential through night high-speed trains, high-speed trains, train reconnections, additional carriages and other methods to fill the capacity gap during peak hours, create a better travel experience, and create a travel mode that benefits the people.
